Support

Frequently Asked Questions

Everything you need to know about Sorted

What is Sorted?

Sorted is a premium household management app designed for Singapore families employing Foreign Domestic Workers (FDWs). It helps employers and helpers coordinate daily tasks, meal planning, MOM compliance tracking, and household operations through an intuitive dual-interface system.

Is Sorted free to use?

Yes, Sorted is free to use. Core features including task management, meal planning, and compliance tracking are available at no charge. Sorted earns revenue through insurance referral partnerships when helping families renew their FDW insurance coverage.

Is Sorted MOM-compliant?

Yes, Sorted includes built-in tracking for all Ministry of Manpower (MOM) requirements including 6-monthly medical exams (pregnancy/syphilis screening), HIV tests every 2 years, TB screening at the 2-year mark, work permit renewal dates, and insurance coverage reminders.

Can my helper use Sorted if they only know WhatsApp?

Absolutely! Sorted has native WhatsApp integration. Helpers can interact with the system through WhatsApp flows for meal planning, expense logging, and packing checklists. The main app also has a mobile-optimized 'My Day' view designed specifically for helpers.

What features does Sorted offer?

Sorted offers task management with photo verification, meal planning with 222 pre-seeded Singapore ingredients, MOM compliance tracking with automated reminders, laundry tracking with weather-based rain alerts, a knowledge marketplace for sharing household SOPs, and WhatsApp integration for helper communication.

How does the insurance referral work?

60 days before your helper's work permit expires, Sorted sends insurance quote options via WhatsApp. You can compare quotes from FWD and Etiqa, and purchase directly through our affiliate links. This is how Sorted sustains itself while keeping the core app free.

Still have questions?

Our concierge team is here to help you get the most out of Sorted.

Contact concierge@sorted.sg